1. Overview
DIAMANT HOUSE is a private recovery-route coordination project in Israel. The website and contact channels are used to receive inquiries, understand the situation, respond to the person or family, and coordinate a private route when appropriate. DIAMANT HOUSE does not provide direct medical treatment, diagnosis, detox, psychiatric care or clinical interventions. Those elements are handled by licensed specialists and medical institutions when needed.
2. Information we may receive
Depending on how you contact DIAMANT HOUSE, information may include:
- Contact details. Name, phone number, WhatsApp number, email address and preferred language.
- Situation summary. Addiction-related issue, detox concern, relapse risk, gambling problem, family situation, urgency or route request.
- Health-related context voluntarily shared. Symptoms, medications, substance use, withdrawal signs, mental-health concerns or safety concerns that you choose to send.
- Family messages. Information shared by a spouse, parent, sibling, adult child or other relative seeking orientation.
- Technical website data. Basic analytics or log information may be processed by hosting, website, communication or analytics services.
3. How information may be used
Information may be used to understand the request, respond to the person or family, clarify urgency, coordinate the private route, explain next steps, maintain communication and improve the website or service process.
Response
To reply through WhatsApp, phone, email or another agreed communication channel.
Route clarity
To understand whether the situation is about detox, rehab, gambling, dual diagnosis, relapse or family crisis.
Coordination
To coordinate privacy, family communication and specialist referral when appropriate.
Privacy is not decoration — it is part of the recovery route
Families often contact DIAMANT HOUSE during a crisis: relapse, withdrawal, gambling losses, panic, secrecy or exhaustion. The first step must feel protected enough to speak honestly.
Discretion first. Clear route next. Licensed care when needed.
4. When information may be shared
DIAMANT HOUSE does not sell personal contact information. Information may be shared only when it is needed for the route, when you ask for or agree to coordination, or when safety, legal or emergency circumstances require action.
- Licensed specialists or institutions. With appropriate consent or coordination need, information may be shared with licensed medical or clinical specialists in Israel.
- Communication providers. WhatsApp, email, phone, hosting and other service providers process communication or website data according to their own systems.
- Safety situations. If there is serious risk of harm, severe withdrawal, suicidal thoughts, confusion, seizures, collapse or another emergency, safety may require urgent professional help.
- Legal reasons. Information may be handled or disclosed if required by applicable law, legal process or legitimate record-keeping needs.
5. WhatsApp, phone, email and website channels
DIAMANT HOUSE uses practical communication channels so that people can reach us quickly. However, no digital communication channel is completely risk-free. If you are concerned about privacy, send only what is needed for the first orientation and continue the conversation after the safest channel is agreed.
6. Retention and deletion
DIAMANT HOUSE keeps information only as long as reasonably needed for communication, coordination, legitimate operational needs, safety needs, record-keeping or applicable legal requirements. You may request correction or deletion by contacting DIAMANT HOUSE, subject to legitimate operational, safety, legal or record-keeping needs.
7. Family contact and third-party information
Family members often contact DIAMANT HOUSE about a loved one. These messages may include sensitive information. The privacy and autonomy of the person concerned must be respected as the route develops. Family information is used to understand the situation, clarify risk and identify the safest next step.
8. Privacy requests
You can contact DIAMANT HOUSE to request access, correction, update or deletion of contact information. Some information may need to be retained where required for safety, legal, operational or legitimate record-keeping reasons.
WhatsApp: https://wa.me/972547578876
Phone: +972 54-757-8876
9. Contact and office address
Office address
Yehoshafat 65, Kiryat Gat, Israel
Contact channels
Privacy FAQ
Is first contact with DIAMANT HOUSE confidential?
Yes. DIAMANT HOUSE treats first contact as confidential and uses the information to understand the situation, respond to the request and coordinate the private route when appropriate.
What information may be shared in a first message?
A first message may include the main issue, current symptoms, substance or behavior involved, family situation, urgency, preferred language and contact details. Do not send more sensitive information than is needed for initial orientation.
Does DIAMANT HOUSE share information with licensed specialists?
Information may be shared with licensed specialists or medical institutions only when needed for coordination, with appropriate consent or when safety, legal or emergency circumstances require it.
Are WhatsApp and email completely risk-free?
No digital channel is completely risk-free. WhatsApp, email and phone are used for practical communication, but users should avoid sending unnecessary sensitive details if they are not comfortable doing so.
Can family members contact DIAMANT HOUSE about someone else?
Yes. Family members can contact DIAMANT HOUSE to describe the situation and request guidance. The privacy and autonomy of the person concerned still need to be respected as the route develops.
Can I request correction or deletion of my information?
You can contact DIAMANT HOUSE by email or WhatsApp to request correction or deletion of contact information, subject to legitimate operational, safety, legal or record-keeping needs.
How can I contact DIAMANT HOUSE about privacy?
You can contact DIAMANT HOUSE by email at dhvny8@gmail.com, by phone at +972 54-757-8876, or by WhatsApp at https://wa.me/972547578876.
Related pages
Questions about privacy or first contact?
You can send a short message and ask how to share information safely before sending sensitive details.
WhatsApp: https://wa.me/972547578876
Phone: +972 54-757-8876
Email: dhvny8@gmail.com